Complaints & Contact


Discussion of Air Transport Services Consumer Protection Guidelines

protection of air transport services consumers prepared by the Directorate General of Air Transport (Air Transport Services Consumer Awareness and Protection Directorate) in cooperation with the Publication and Documentation Directorate of CAMA with the aim of improving the air transport labor market and protecting the rights of service consumers and limit their complaints against the carrier in the event of manipulating or committing any violations that affect the direct and indirect damage to the service consumers.

As well as discussing the issuance of a special Regulation on the rights of the passengers in order to spread the culture of traveling and introducing the rights and duties of both parties to the air transport contract (Service Consumer - and Service Provider(.

During the meeting, the designs and forms of these guidelines were reviewed and published on the official website and social media platforms in accordance with the publishing plan approved by the Chairman of CAMA


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